Refund Policy

Last Updated: September 2026

1. Digital Products (PDFs & Downloads)

Please check the description, language, format, and included topics before purchasing. Once the purchased PDF or a working access link has been delivered, we do not offer refunds or exchanges for change of mind, accidental selection, or deciding that the content is no longer needed. Digital files cannot be physically returned. Choosing not to download a working file does not reverse delivery. This restriction does not apply to the exceptions in section 4 or to rights that cannot legally be excluded.

2. Missing, Incorrect or Unreadable PDFs

If a link does not work, the file is corrupted, or we send the wrong book, contact us so we can restore access or provide the correct working copy at no additional charge. Our first remedy for a file problem is replacement or technical help, not a change-of-mind refund. Please report delivery or file issues within 7 days of purchase so we can investigate promptly; this support window does not limit mandatory legal rights. If we cannot supply the purchased book, section 4 applies. No physical return or return-shipping fee is required.

3. Custom Agency Services

This section covers logo design, branding, web development, marketing work, and manually prepared strategy reports. Request cancellation in writing. Before work begins, payments are refundable except for documented, non-recoverable third-party costs that you approved in advance. After work begins, we deduct the value of work already completed and those agreed costs, then refund any unearned balance. We will explain the calculation. Completed and delivered work is not refundable merely because you change your mind. Changes within the agreed brief are handled through the revision allowance in your proposal; additional scope requires a new agreement. If we fail to provide agreed deliverables, we will discuss correction or an appropriate refund for the undelivered work. No deduction may override mandatory legal rights.

4. Exceptions

We refund verified duplicate charges for the same order. We also arrange repayment if we cancel an order without supplying it or cannot deliver the purchased product. Where a product or service is materially different from the agreed description, we will investigate and provide an appropriate correction or refund, including any remedy required by law. These are exceptions to the PDF change-of-mind restriction, not a general return entitlement for downloaded books.

5. Requesting Assistance or a Refund

Email hello@codezylabs.com with your order reference, PayHere payment reference, purchase date, and a description of the issue. Attach relevant screenshots, but never send your full card number, CVV, password, or OTP. We aim to review requests within 3 to 5 business days after receiving the necessary details and will communicate the decision and next steps. Bank processing time is separate from this review period. You can also reach us through our contact page.

6. PayHere Refund Processing

Approved card-payment refunds are requested through PayHere and returned to the original card. A same-day reversal may appear as a payment void. Delayed refunds may take 5 to 10 days or longer to appear, depending on processing and the issuing bank. For payment methods that cannot be refunded through PayHere, we will coordinate an alternative refund method with you. Nothing in this policy excludes rights that cannot be excluded under applicable law.